Positively Learning Overview
What are courses?
Courses are individual, narrated online lessons designed to support dog guardians by focusing on one particular topic or theme. Most courses are part of a single collection of other similarly-themed courses, and many courses also appear within one or more badges you can earn while learning with your dog. Some courses can be finished in minutes, while others may take a couple hours to complete.
All courses include instructor narration, and most include DIY activities, quizzes and learning checks, and fun, interactive elements to help you and your dog learn effectively at your own pace, either at home or on the go.
Where can I watch courses?
Courses can be viewed from any device connected to the internet, including computers, tablets, and mobile devices. Some content may be delivered in different formats depending on what type of device you are using, but all courses are designed to be viewed both at home and on the go.
What are collections?
Collections are groups of individual courses which cover related topics and themes. Courses within a collection share a direct connection to one another due to the type of content included. They are a useful way to see how courses are grouped and organized. You can enroll in an entire collection or individual courses within that collection at any time.
What are badges?
Badges are groups of courses from many different collections that have been hand-picked and curated by Victoria in specifically-focused areas to help you and your dog learn skills, solve problems and strengthen your relationship. As you complete these groups of related courses, you'll be able to track your badge progress and you can share the achievement of earned badges with your friends. You can enroll in the courses within a badge all at once, one at a time, or in groups at any time.
Learning Progress
How long do I have access to courses?
You have lifetime access to any enrolled Positively course.
Can I return to courses over multiple sessions?
Yes. The system will remember where you left off, so whenever you relaunch a course, it will automatically resume from that point. You may return to the course as many times as you like, including after you’ve completed the course.
How do I earn badges?
Whenever you have completed all of the courses within a badge, you will automatically earn that badge. Positively will notify you via email every time you earn a badge, and you can check your badge progress anytime on the Your Courses page.
Course Completion
Will I get a certificate?
Yes. Upon completion of each course, you can download a personalized Course Completion Certificate. Note that these certificates are for your own personal use (and bragging rights!), but should not be confused with certifications like those provided to graduates of the Victoria Stilwell Academy’s Dog Trainer Course. Completion certificates may be downloaded from the course detail page at any time.
Do courses earn me CEUs or CPD?
Because most Positively courses are designed specifically to support dog guardians, CEUs (Continuing Education Units) and CPD (Continuing Professional Development) are not available. CEUs and CPD are available by completing the professional courses (both online and in-person) at the Victoria Stilwell Academy for Dog Training & Behavior.
How do I get my free course Welcome Gift?
Upon creating a new account with Positively, you are entitled to one free enrollment in a paid course valued up to $10. Your Welcome Gift free enrollment must be redeemed within 30 days of account creation. Paid courses eligible to be redeemed as your Welcome Gift will automatically show a Free Gift: Enroll button in place of the standard Enroll buttons on the site. Any course over $10 is not eligible to be redeemed as the free Welcome Gift enrollment.
Are there refunds?
All paid courses are non-refundable, but you do have lifetime access to all free and paid courses.
Troubleshooting
My course won’t launch
You can launch courses from the course details page or a "card" anywhere on the site. Depending on your course progress, the launch button might say Start Now, Jump back in, or Relaunch. If you click that button and the course doesn’t launch in a new browser window:
- Verify that you have an active high-speed internet connection
- Make sure your browser is set to allow popups from Positively.com (instructions to remove popup blockers for Chrome, Safari, Firefox and Edge)
- Check your browser windows and look for the course player window
- Contact Positively Support
The video in my course won’t play
- Ensure that your internet connection is stable and fast.
- Close the course player browser window altogether and relaunch the course in a new browser window
- Try launching the course from a different web browser (Safari, Chrome, Firefox, etc)
- Contact Positively Support